Privacybeleid – International Dating Site LoveMatchOnline

🇪🇺Cookiebeleid (EU) 🇪🇺Privacyverklaring (EU) 🇧🇷Cookiebeleid (BR) 🇧🇷Privacyverklaring (BR) 🇺🇸Privacyverklaring (US) ⚙️Opt-out voorkeuren 🇬🇧Cookiebeleid (UK) 🇬🇧Privacyverklaring (UK) 🇨🇦Cookiebeleid (CA) 🇨🇦Privacyverklaring (CA) 🇦🇺Cookiebeleid (AU) 🇦🇺Privacyverklaring (AU) 🇿🇦Cookiebeleid (ZA) 🇿🇦Privacyverklaring (ZA) 💸Restitutiebeleid en Voorwaarden ⚖️Auteursrechtbeleid (DMCA)

🇪🇺 Privacyverklaring (EU)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://lovematchonline.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji
Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇬🇧 Privacyverklaring (UK)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the United Kingdom.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We have concluded a data processing agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

7. Amendments to this privacy statement

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT

St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇺🇸 Privacyverklaring (US)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of the United States.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this service provider is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this service provider is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this service provider is located: Polska

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage.

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may object to the processing.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (PDPA), Iowa (CDPA), Montana (MCDPA), Nebraska (DPA), Nevada (NRS 603A), New Hampshire (DPA), New Jersey (DPL), Oregon (OCPA), Texas (TDPSA), Utah (UCPA) and Virginia (CDPA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

The categories of personal information it has collected about that consumer.
The categories of sources from which the personal information is collected.
The business or commercial purpose for collecting or selling personal information.
The categories of third parties with whom the business shares personal information.
The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

The categories of personal information that the business collected about the consumer.
The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights

A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.

A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.

A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
Comply with a legal obligation.
Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
A first and last name
Account name or alias
An email address
IP Address
Geolocation data
Financial information such as bank account number or credit card number
Commercial information, including records of personal property, products or services purchased, obtained, or considered

10. Children

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Toll free phone number: +48500454500
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇨🇦 Privacyverklaring (CA)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of Canada.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage.

We have concluded a data Processing Agreement with Google.

6. Security

7. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

9. Accessing and modifying your data

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

10. Children

11. Contact details

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇦🇺 Privacyverklaring (AU)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens of Australia.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this processor is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this processor is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this processor is located: Polska

3. Disclosure practices

4. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

5. How we respond to Do Not Track signals & Global Privacy Control

6. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage.

We have concluded a data processing agreement with Google.

7. Security

8. Third party websites

9. Amendments to this privacy statement

10. Accessing and modifying your data

10.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

11. Children

12. Contact details

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇿🇦 Privacyverklaring (ZA)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of South Africa.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa

Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji

Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇧🇷 Privacyverklaring (BR)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of Brazil.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. Your rights with respect to personal data:

confirmation of the existence of processing;
access to data;
correction of incomplete, inaccurate, or outdated data;
anonymization, blocking, or deletion of unnecessary, excessive, or processed data in disagreement with the provisions of the General Law for the Protection of Personal Data (LGPD);
portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
deletion of personal data processed with the consent of the holder, except in the cases provided for in art. 16 of the General Law for the Protection of Personal Data (LGPD);
information on public and private entities with which the controller shared data;
information on the possibility of not providing consent and on the consequences of denial.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Privacy Statement.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the National Data Protection Authority (ANPD):

Autoridade Nacional de Proteção de Dados

Esplanada dos Ministérios,
Bloco C,
2º andar,
CEP 70297-400 - Brasília – DF.
Website

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

💸 Restitutiebeleid en Voorwaarden

Laatst bijgewerkt: 13 december 2025

Bij LoveMatch Online is transparantie belangrijk voor ons. We begrijpen dat kwesties met betrekking tot betalingen erg belangrijk zijn. Hieronder vindt u antwoorden op de meest gestelde vragen over terugbetalingen, annuleringen van abonnementen en klachten.

BELANGRIJKE MEDEDELING: Dit document is bedoeld voor informatieve en begeleidende doeleinden. De prevalerende en juridisch bindende regels met betrekking tot betalingen, terugbetalingen en annuleringen van diensten zijn te vinden in onze belangrijkste Algemene Voorwaarden (§ 5, § 10 en § 11).

VEELGESTELDE VRAGEN (FAQ)

1. Betreffende Premium Lidmaatschap (Abonnementen)

Vraag: Ik heb mijn Premium Lidmaatschap opgezegd. Krijg ik geld terug voor de ongebruikte periode? Antwoord: Nee. Een abonnement opzeggen betekent dat u de automatische verlenging voor de toekomst uitschakelt.

Wat dit in de praktijk betekent: Uw Premium Lidmaatschap blijft actief tot het allerlaatste moment van de periode waarvoor u al heeft betaald (bijv. tot het einde van de maand). Na die datum keert uw account terug naar een gratis status en brengen wij geen kosten meer in rekening.

Voorbeeld: U betaalt op de 10e van elke maand. Als u op de 15e opzegt, blijft uw premium account actief tot de 10e van de *volgende* maand. Op die 10e brengen wij geen kosten meer in rekening.

Wij bieden geen pro-rata (gedeeltelijke) terugbetalingen voor ongebruikte dagen binnen een reeds betaalde factureringsperiode.

Vraag: Ik ben vergeten mijn abonnement op te zeggen en het bedrag is afgeschreven. Kunnen jullie mij terugbetalen? Antwoord: Nee. Ons abonnementsmodel is gebaseerd op automatische verlenging. Dit staat duidelijk vermeld op het moment van aankoop en in onze Algemene Voorwaarden (§ 5). De Gebruiker is verantwoordelijk voor het beheren van zijn abonnement en het opzeggen ervan vóór de volgende betaaldatum als hij niet wil doorgaan.

2. Betreffende Virtuele Valuta (Credits)

Vraag: Ik heb een pakket Credits gekocht maar ben van gedachten veranderd / heb ze niet gebruikt. Kan ik mijn geld terugkrijgen? Antwoord: Nee. Credits worden behandeld als een digitaal product dat onmiddellijk wordt geleverd bij aankoop.

In overeenstemming met de wet (inclusief EU-consumentenrecht) heeft u op het moment van aankoop uw uitdrukkelijke toestemming gegeven voor de onmiddellijke levering van de Credits.

Door dit te doen, zoals vermeld in de Algemene Voorwaarden (§ 5), heeft u afstand gedaan van uw herroepingsrecht van 14 dagen omdat de dienst volledig is uitgevoerd (de Credits zijn toegevoegd aan uw account).

Credits hebben geen geldwaarde buiten de Dienst en kunnen niet worden terugbetaald of ingewisseld voor contant geld.

3. Betreffende Accountblokkering (Ban)

Vraag: Mijn account is geblokkeerd wegens het overtreden van de regels. Wat gebeurt er met mijn geld (abonnement / Credits)? Antwoord: Dat vervalt (wordt verbeurdverklaard). Als uw account permanent is geblokkeerd wegens schending van onze Algemene Voorwaarden of Communityrichtlijnen (bijv. voor het plaatsen van illegale inhoud, intimidatie, fraude of minderjarigheid):

U heeft geen recht op enige terugbetaling voor een actieve Premium Lidmaatschapsperiode of voor eventuele Credits die op uw account resteren.

Dit staat duidelijk vermeld in onze Algemene Voorwaarden (§ 10). Wij beschouwen dit als een straf voor het overtreden van de regels en als een veiligheidsmaatregel tegen verder misbruik.

4. Betreffende Klachten (Wanneer iets niet werkt)

Vraag: Ik heb betaald maar mijn Lidmaatschap / Credits niet ontvangen OF een functie waarvoor ik heb betaald werkt niet. Antwoord: Dit is een klacht, geen verzoek om terugbetaling, en wij zullen dit absoluut onderzoeken!

Als er een technische fout aan onze kant is opgetreden, neem dan onmiddellijk contact met ons op.

Hoe dien ik een klacht in?

Stuur een e-mail naar: support@lovematchonline.com.
Schrijf in de onderwerpregel "Complaint" (of "Klacht").
In de tekst van de e-mail moet u het volgende opnemen:
- Uw gebruikersnaam of het e-mailadres dat voor de Dienst wordt gebruikt.
- De exacte datum en het geschatte tijdstip van de transactie.
- Een beschrijving van het probleem (bijv. "Ik heb betaald voor 1000 Credits maar heb ze nooit ontvangen").
- Indien mogelijk, voeg een betalingsbewijs toe (maar verberg gevoelige gegevens zoals uw volledige kaartnummer!).

Wat gebeurt er daarna?

Wij hebben 14 dagen de tijd om uw klacht te verwerken (volgens § 11 van de Voorwaarden). Als de fout bij ons ligt (bijv. een systeemstoring), zullen wij het probleem onmiddellijk verhelpen (bijv. handmatig toevoegen van Credits/Lidmaatschap).

Vraag: Ik ben het niet eens met jullie beslissing over mijn klacht. Wat kan ik doen? Antwoord: Als u een consument in de Europese Unie bent en u vindt dat uw klacht niet naar tevredenheid is opgelost, heeft u het recht om gebruik te maken van buitengerechtelijke geschillenbeslechting. U kunt gebruikmaken van het Europese ODR-platform (Online Dispute Resolution) dat beschikbaar is op: https://ec.europa.eu/consumers/odr/

⚖️ Beleid inzake auteursrecht en misbruik (Takedown-procedure / DMCA)

Laatst bijgewerkt: 13 december 2025

§ 1. Onze Toewijding

LoveMatch Online respecteert de intellectuele eigendomsrechten en persoonlijke waardigheid van anderen. Wij nemen schendingen van deze rechten zeer serieus. Onze Dienst stelt Gebruikers in staat hun eigen Inhoud te plaatsen, maar wij controleren niet proactief alle geüploade materialen op inbreuk.

Daarom hebben wij deze "Notice and Takedown"-procedure (kennisgeving en verwijdering) geïmplementeerd, die voldoet aan internationale standaarden, waaronder de Amerikaanse Digital Millennium Copyright Act (DMCA) en Europese regelgeving zoals de Digital Services Act (DSA).

Dit beleid is van toepassing op kennisgevingen betreffende:

a) Inbreuk op Auteursrecht (bijv. iemand heeft uw foto of video zonder toestemming geplaatst).
b) Schending van Publiciteits- of Privacyrechten (bijv. iemand heeft uw intieme foto zonder toestemming geplaatst, d.w.z. "wraakporno").
c) Andere illegale inhoud zoals gedefinieerd in onze Algemene Voorwaarden.

§ 2. Aangewezen Agent voor Kennisgevingen

Om uw kennisgeving te kunnen verwerken, moet deze worden verzonden naar onze Aangewezen Agent voor Auteursrecht. Kennisgevingen die naar andere e-mailadressen worden verzonden (bijv. algemene ondersteuning) worden mogelijk niet tijdig verwerkt.

E-mailadres van onze Aangewezen Agent:

dmca@lovematchonline.com

§ 3. Hoe een Overtreding te Melden (Takedown Notice)

Als u eigenaar bent van auteursrechten (of een persoon wiens beeldrechten zijn geschonden) of een agent die namens hen optreedt, moet uw kennisgeving schriftelijk (via e-mail) worden ingediend en alle volgende elementen bevatten om geldig te zijn:

Identificatie van het Werk: Een beschrijving en locatie (link) van uw oorspronkelijke werk waarop inbreuk is gemaakt. (Als u uw foto meldt, geef dan een link naar uw portfolio, Instagram of andere site waar deze is gepubliceerd).
Identificatie van de Inbreuk op de Dienst: Een directe en specifieke URL naar de pagina op de LoveMatch Online Dienst waar de inbreukmakende inhoud zich bevindt. (Bijv. een link naar het profiel van de Gebruiker EN een link naar de specifieke foto). Alleen een profielnaam opgeven is niet voldoende.
Uw Contactgegevens: Uw volledige naam (of bedrijfsnaam), postadres, telefoonnummer en e-mailadres.
Verklaring van Goedertrouw: De volgende verklaring:
"Ik ben er te goeder trouw van overtuigd dat het gebruik van het materiaal op de wijze waarover wordt geklaagd niet is toegestaan door de eigenaar van het auteursrecht, zijn agent of de wet."
Verklaring op Straffe van Meineed: De volgende verklaring:
"Ik zweer, op straffe van meineed, dat de informatie in deze kennisgeving juist is en dat ik de eigenaar ben van het auteursrecht (of eigenaar van de beeldrechten) of gemachtigd ben om op te treden namens de eigenaar van een exclusief recht waarop vermeende inbreuk wordt gemaakt."
Handtekening: Uw fysieke of elektronische handtekening (het typen van uw volledige naam aan het einde van de e-mail is voldoende).

§ 4. Wat Wij Doen Na Ontvangst van een Kennisgeving

Na ontvangst van een geldige inbreukmelding zal de Beheerder van LoveMatch Online:

Onmiddellijk de toegang verwijderen of blokkeren tot het inbreukmakende materiaal.
Proberen de Gebruiker op de hoogte te stellen die de inhoud heeft geplaatst dat deze is verwijderd (door een kopie van de kennisgeving door te sturen, maar uw persoonlijke gegevens waar nodig te anonimiseren).
Voor meldingen betreffende illegale inhoud (bijv. "wraakporno") kan het account van de Gebruiker onmiddellijk en permanent worden beëindigd.

§ 5. Procedure voor Tegenbericht (Counter-Notice)

Als u een LoveMatch Online Gebruiker bent en u gelooft dat uw inhoud per vergissing is verwijderd (bijv. u bent de auteur van de foto), heeft u het recht om een Tegenbericht in te dienen. Dit moet naar onze Aangewezen Agent worden gestuurd en het volgende bevatten:

Identificatie van de verwijderde inhoud en waar deze zich bevond.
Uw contactgegevens (naam, adres, e-mail, telefoon).
Een verklaring op straffe van meineed dat het materiaal is verwijderd als gevolg van een fout of onjuiste identificatie.
Een verklaring dat u instemt met de jurisdictie van de rechtbank voor uw gerechtelijk district en dat u de betekening van het proces accepteert van de partij die de oorspronkelijke kennisgeving heeft ingediend.
Uw handtekening.

§ 6. Beleid voor Herhaalde Overtreders

LoveMatch Online behoudt zich het recht voor om onmiddellijk en permanent het account te beëindigen van elke Gebruiker die wordt aangemerkt als een "herhaalde overtreder" (een gebruiker die 3 of meer waarschuwingen heeft ontvangen).

WAARSCHUWING: Het bewust onjuist voorstellen dat materiaal inbreuk maakt (in een Takedown Notice) of dat het per vergissing is verwijderd (in een Tegenbericht) is illegaal en kan u aansprakelijk stellen voor schadevergoeding en advocaatkosten.

🇪🇺 Cookiebeleid (EU)

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4. What is a web beacon?

5. Cookies

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