隐私政策 – International Dating Site LoveMatchOnline

🇪🇺Cookie 政策 (EU) 🇪🇺隐私声明 (EU) 🇧🇷Cookie 政策 (BR) 🇧🇷隐私声明 (BR) 🇺🇸隐私声明 (US) ⚙️退出首选项 (Opt-out) 🇬🇧Cookie 政策 (UK) 🇬🇧隐私声明 (UK) 🇨🇦Cookie 政策 (CA) 🇨🇦隐私声明 (CA) 🇦🇺Cookie 政策 (AU) 🇦🇺隐私声明 (AU) 🇿🇦Cookie 政策 (ZA) 🇿🇦隐私声明 (ZA) 💸退款政策和条款 ⚖️版权与滥用政策 (DMCA)

🇪🇺 隐私声明 (EU)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://lovematchonline.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji
Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇬🇧 隐私声明 (UK)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the United Kingdom.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We have concluded a data processing agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

7. Amendments to this privacy statement

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT

St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇺🇸 隐私声明 (US)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of the United States.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this service provider is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this service provider is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this service provider is located: Polska

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage.

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may object to the processing.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (PDPA), Iowa (CDPA), Montana (MCDPA), Nebraska (DPA), Nevada (NRS 603A), New Hampshire (DPA), New Jersey (DPL), Oregon (OCPA), Texas (TDPSA), Utah (UCPA) and Virginia (CDPA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

The categories of personal information it has collected about that consumer.
The categories of sources from which the personal information is collected.
The business or commercial purpose for collecting or selling personal information.
The categories of third parties with whom the business shares personal information.
The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

The categories of personal information that the business collected about the consumer.
The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights

A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.

A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.

A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
Comply with a legal obligation.
Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
A first and last name
Account name or alias
An email address
IP Address
Geolocation data
Financial information such as bank account number or credit card number
Commercial information, including records of personal property, products or services purchased, obtained, or considered

10. Children

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Toll free phone number: +48500454500
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇨🇦 隐私声明 (CA)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of Canada.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage.

We have concluded a data Processing Agreement with Google.

6. Security

7. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

9. Accessing and modifying your data

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

10. Children

11. Contact details

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇦🇺 隐私声明 (AU)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens of Australia.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this processor is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this processor is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this processor is located: Polska

3. Disclosure practices

4. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

5. How we respond to Do Not Track signals & Global Privacy Control

6. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage.

We have concluded a data processing agreement with Google.

7. Security

8. Third party websites

9. Amendments to this privacy statement

10. Accessing and modifying your data

10.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

11. Children

12. Contact details

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇿🇦 隐私声明 (ZA)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of South Africa.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa

Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji

Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇧🇷 隐私声明 (BR)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of Brazil.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. Your rights with respect to personal data:

confirmation of the existence of processing;
access to data;
correction of incomplete, inaccurate, or outdated data;
anonymization, blocking, or deletion of unnecessary, excessive, or processed data in disagreement with the provisions of the General Law for the Protection of Personal Data (LGPD);
portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
deletion of personal data processed with the consent of the holder, except in the cases provided for in art. 16 of the General Law for the Protection of Personal Data (LGPD);
information on public and private entities with which the controller shared data;
information on the possibility of not providing consent and on the consequences of denial.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Privacy Statement.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the National Data Protection Authority (ANPD):

Autoridade Nacional de Proteção de Dados

Esplanada dos Ministérios,
Bloco C,
2º andar,
CEP 70297-400 - Brasília – DF.
Website

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

💸 退款政策和条款

最后更新：2025年12月13日

在 LoveMatch Online，透明度对我们很重要。我们理解与付款相关的问题非常重要。以下是关于退款、取消订阅和投诉的最常见问题的解答。

重要提示： 本文件仅供参考和指导。关于付款、退款和服务取消的首要且具有法律约束力的规则可在我们的主要服务条款（§ 5、§ 10 和 § 11）中找到。

常见问题 (FAQ)

1. 关于高级会员 (订阅)

问：我取消了高级会员资格。未使用的期间会退款吗？ 答：不会。 取消订阅意味着您正在禁用其未来的自动续费。

这在实践中意味着什么： 您的高级会员资格将保持有效，直到您已付款期限的最后结束（例如，直到月底）。该日期之后，您的帐户将恢复为免费状态，我们将不再向您收费。

例如：您在每月的10号付款。如果您在15号取消，您的高级帐户将保持有效直到下个月的10号。我们在那个10号将不再向您收费。

对于已付款计费周期内未使用的天数，我们不提供按比例（部分）退款。

问：我忘记取消订阅并被扣款了。你们能退款吗？ 答：不能。 我们的订阅模式基于自动续费。这在购买时和我们的服务条款（§ 5）中已明确说明。如果用户不希望继续，有责任管理其订阅并在下一个付款日期之前取消。

2. 关于虚拟货币 (积分/Credits)

问：我买了一包积分但改变主意了/没有使用它们。我可以获得退款吗？ 答：不能。 积分被视为购买后立即交付的数字产品。

根据法律（包括欧盟消费者法），在购买时，您明确同意立即交付积分。

正如服务条款（§ 5）所述，这样做即表示您放弃了14天的撤销合同权利，因为服务已完全履行（积分已添加到您的帐户）。

积分在服务之外没有货币价值，不可退款且不可兑换现金。

3. 关于账号封禁 (Ban)

问：我的账号因违反规则被封禁。我的钱（订阅/积分）怎么办？ 答：它们将被没收。 如果您的账号因违反我们的服务条款或社区准则（例如，发布非法内容、骚扰、欺诈或未成年）而被永久封禁：

您无权获得任何有效高级会员期的退款或帐户中剩余积分的退款。

这在我们的服务条款（§ 10）中有明确规定。我们将此视为对违反规则的惩罚以及防止进一步滥用的安全措施。

4. 关于投诉 (当出现故障时)

问：我付了款但没收到会员资格/积分，或者我付费的功能无法使用。答：这是一个投诉，而不是退款请求，我们绝对会进行调查！

如果我方出现技术错误，请立即联系我们。

如何提交投诉？

发送电子邮件至：support@lovematchonline.com。
在主题行中，写上“Complaint”（投诉）。
在邮件正文中，您必须包含：
- 您的用户名或用于服务的电子邮件地址。
- 交易的确切日期和大致时间。
- 问题描述（例如，“我付了1000积分的钱但从未收到”）。
- 如果可能，附上付款凭证（但请遮盖敏感数据，如完整的卡号！）。

接下来会发生什么？

我们有14天的时间处理您的投诉（根据条款第11条）。如果是我们的过错（例如系统故障），我们将立即补救（例如手动添加积分/会员资格）。

问：我不同意你们对我的投诉的处理决定。我能做什么？答：如果您是欧盟的消费者，并且觉得您的投诉没有得到令人满意的解决，您有权使用庭外纠纷解决机制。您可以使用欧洲在线纠纷解决 (ODR) 平台，网址为：https://ec.europa.eu/consumers/odr/

⚖️ 版权与滥用政策 (下架程序 / DMCA)

最后更新：2025年12月13日

§ 1. 我们的承诺

LoveMatch Online 尊重他人的知识产权和个人尊严。我们非常严肃地对待侵犯这些权利的行为。我们的服务允许用户发布自己的内容，但我们不会主动监控所有上传材料的侵权行为。

因此，我们实施了此“通知与删除”程序，该程序符合国际标准，包括美国数字千年版权法 (DMCA) 和欧洲法规如数字服务法案 (DSA)。

本政策适用于有关以下内容的通知：

a) 版权侵权（例如，有人未经许可发布了您的照片或视频）。
b) 侵犯形象权或隐私权（例如，有人未经同意发布了您的亲密照片，即“色情复仇”）。
c) 我们服务条款中定义的其他非法内容。

§ 2. 指定通知代理人

为了处理您的通知，必须将其发送给我们的版权指定代理人。发送到其他电子邮件地址（例如一般支持）的通知可能无法及时处理。

我们指定代理人的电子邮件地址：

dmca@lovematchonline.com

§ 3. 如何报告违规行为 (删除通知)

作品识别： 对被侵权的您的原创作品的描述和位置（链接）。（如果是报告您的照片，请提供指向您的作品集、Instagram 或其他发布该照片的网站的链接）。
服务上的侵权识别： 指向 LoveMatch Online 服务上侵权内容所在页面的直接且具体的 URL。（例如，指向用户个人资料的链接以及指向具体照片的链接）。仅提供个人资料名称是不够的。
您的联系信息： 您的全名（或公司名称）、邮寄地址、电话号码和电子邮件地址。
签名： 您的物理或电子签名（在电子邮件末尾输入您的全名即可）。

§ 4. 收到通知后我们会做什么

收到有效的侵权通知后，LoveMatch Online 管理员将：

立即删除或禁用对侵权材料的访问。
尝试通知发布内容的用户该内容已被删除（通过转发通知副本，但在适当时匿名化您的个人数据）。
对于涉及非法内容（例如“色情复仇”）的报告，用户的帐户可能会被立即永久终止。

§ 5. 反对通知程序

如果您是 LoveMatch Online 用户，并且您认为您的内容是被错误删除的（例如，您是照片的作者），您有权提交反对通知。反对通知必须发送给我们的指定代理人，并必须包括：

已删除内容的识别及其位置。
您的联系信息（姓名、地址、电子邮件、电话）。
在伪证处罚下的声明，即该材料是由于错误或误认而被删除的。
声明您同意您所在司法管辖区法院的管辖权，并且您将接受提交原始通知的一方的送达程序。
您的签名。

§ 6. 屡次侵权者政策

LoveMatch Online 保留立即永久终止任何被确定为“屡次侵权者”（收到 3 次或更多警告的用户）帐户的权利。

警告： 明知故犯地歪曲材料侵权（在删除通知中）或歪曲其被错误删除（在反对通知中）是违法的，可能会使您承担损害赔偿和律师费的责任。

🇪🇺 Cookie 政策 (EU)

1. Introduction

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5. Cookies

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