Política de privacidad – International Dating Site LoveMatchOnline

🇪🇺Política de Cookies (EU) 🇪🇺Declaración de Privacidad (EU) 🇧🇷Política de Cookies (BR) 🇧🇷Declaración de Privacidad (BR) 🇺🇸Declaración de Privacidad (US) ⚙️Preferencias de exclusión 🇬🇧Política de Cookies (UK) 🇬🇧Declaración de Privacidad (UK) 🇨🇦Política de Cookies (CA) 🇨🇦Declaración de Privacidad (CA) 🇦🇺Política de Cookies (AU) 🇦🇺Declaración de Privacidad (AU) 🇿🇦Política de Cookies (ZA) 🇿🇦Declaración de Privacidad (ZA) 💸Política de Reembolso y Términos ⚖️Política de Derechos de Autor (DMCA)

🇪🇺 Declaración de Privacidad (EU)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://lovematchonline.com. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji
Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇬🇧 Declaración de Privacidad (UK)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of the United Kingdom.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

4. Disclosure practices

We have concluded a data processing agreement with Google.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

7. Amendments to this privacy statement

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner's Office:

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Jersey Office of The Information Commissioner
2nd Floor 5 Castle Street
St. Helier
Jersey
JE2 3BT

St Martin’s House
Le Bordage
St. Peter Port
Guernsey
GY1 1BR

10. Children

Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇺🇸 Declaración de Privacidad (US)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of the United States.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this service provider is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this service provider is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this service provider is located: Polska

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

Our website responds to and supports the Do Not Track (DNT) header request field. If you turn DNT on in your browser, those preferences are communicated to us in the HTTP request header, and we will not track your browsing behavior.

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Opt-out preferences webpage.

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person. We shall provide the requested information only upon receipt of a verifiable consumer request. You can contact us by using the information below. You have the following rights:

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may object to the processing.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant, or to ask to restrict the processing of the data.
You may appeal our decision whenever we refuse to take action on a request and submit a complaint with the competent authority if your appeal is denied.

9.2 Supplements

This section, which supplements the rest of this Privacy Statement, applies to citizens and legal permanent residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Delaware (PDPA), Iowa (CDPA), Montana (MCDPA), Nebraska (DPA), Nevada (NRS 603A), New Hampshire (DPA), New Jersey (DPL), Oregon (OCPA), Texas (TDPSA), Utah (UCPA) and Virginia (CDPA)

California

Right to know what personal information is being collected about you

A consumer shall have the right to request that a business that collects personal information about the consumer disclose to the consumer the following:

The categories of personal information it has collected about that consumer.
The categories of sources from which the personal information is collected.
The business or commercial purpose for collecting or selling personal information.
The categories of third parties with whom the business shares personal information.
The specific pieces of personal information it has collected about that consumer.

The right to know whether personal information is sold or disclosed and to whom

A consumer shall have the right to request that a business that sells the consumer’s personal information, or that discloses it for a business purpose, disclose to that consumer:

The categories of personal information that the business collected about the consumer.
The categories of personal information that the business sold about the consumer and the categories of third parties to whom the personal information was sold, by category or categories of personal information for each third party to whom the personal information was sold.
The categories of personal information that the business disclosed about the consumer for a business purpose.

The Right to equal service and price, even if you exercise your privacy rights

A consumer shall have the right to request that a business delete any personal information about the consumer which the business has collected from the consumer.

A business that receives a verifiable request from a consumer to delete the consumer’s personal information pursuant to subdivision (a) of this section shall delete the consumer’s personal information from its records and direct any service providers to delete the consumer’s personal information from their records.

A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:

Complete the transaction for which the personal information was collected, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’s ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
Debug to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the businesses’ deletion of the information is likely to render impossible or seriously impair the achievement of such research, if the consumer has provided informed consent.
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
To enable solely internal uses that are reasonably aligned with the expectations of the consumer based on the consumer’s relationship with the business.
Comply with a legal obligation.
Otherwise use the consumer’s personal information, internally, in a lawful manner that is compatible with the context in which the consumer provided the information.

Right to opt-out

You may submit a request directing us not to make certain disclosures of personal information we maintain about you. For more information about the possibility of submitting an opt-out request, please refer to our Opt-out preferences page.

Financial incentives

Selling of personal data to third parties

We have not sold consumers’ personal data in the preceding 12 months

We have not disclosed consumers’ personal information for a business purpose in the preceding 12 months.

Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
A first and last name
Account name or alias
An email address
IP Address
Geolocation data
Financial information such as bank account number or credit card number
Commercial information, including records of personal property, products or services purchased, obtained, or considered

10. Children

11. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Toll free phone number: +48500454500
Phone number: +48500454500

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

🇨🇦 Declaración de Privacidad (CA)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens and legal permanent residents of Canada.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

3. Disclosure practices

4. How we respond to Do Not Track signals & Global Privacy Control

5. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (CA) webpage.

We have concluded a data Processing Agreement with Google.

6. Security

7. Third party websites

This privacy statement does not apply to third party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

8. Amendments to this privacy statement

9. Accessing and modifying your data

9.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
You have the right to address a challenge concerning non-compliance with PIPEDA to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

10. Children

11. Contact details

12. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇦🇺 Declaración de Privacidad (AU)

This privacy statement was last changed on 2025-12-13, last checked on 2025-12-13, and applies to citizens of Australia.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose and categories of data

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. Sharing with other parties

We only share or disclose this data to other recipients for the following purposes:

Purpose of the data transfer: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa
Country or state in which this processor is located: Irlandia
Purpose of the data transfer: Przetwarzanie płatności i obsługa transakcji
Country or state in which this processor is located: Unia Europejska i USA
Purpose of the data transfer: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail
Country or state in which this processor is located: Polska

3. Disclosure practices

4. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

5. How we respond to Do Not Track signals & Global Privacy Control

6. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy on our Cookie Policy (AU) webpage.

We have concluded a data processing agreement with Google.

7. Security

8. Third party websites

9. Amendments to this privacy statement

10. Accessing and modifying your data

10.1 You have the following rights with respect to your personal data

You may submit a request for access to the data we process about you.
You may request an overview, in a commonly used format, of the data we process about you.
You may request correction or deletion of the data if it is incorrect or not or no longer relevant for any purpose under the Privacy Act.

11. Children

12. Contact details

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇿🇦 Declaración de Privacidad (ZA)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of South Africa.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

Name: Google Ireland Limited
Country: Irlandia
Purpose: Analityka, Statystyki, Funkcjonalność map, Ochrona antyspamowa

Name: Stripe Payments Europe / PayPal (Europe)
Country: Unia Europejska i USA
Purpose: Przetwarzanie płatności i obsługa transakcji

Name: Home.pl
Country: Polska
Purpose: Hosting strony internetowej, Przechowywanie bazy danych, Obsługa poczty e-mail

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
Right of access: You have the right to access your personal data that is known to us.
Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Regulator South Africa:
P.O Box 31533,
Braamfontein,
Johannesburg,
2017
Complaints email:complaints.IR@justice.gov.za

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

We have appointed a contact person for the organization’s policies and practices and to whom complaints or inquiries can be forwarded:
support@lovematchonline.com
support@lovematchonline.com

🇧🇷 Declaración de Privacidad (BR)

This privacy statement was last updated on 2025-12-13 and applies to citizens and legal permanent residents of Brazil.

we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
we first request your explicit consent to process your personal data in cases requiring your consent;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

2. What if you don't provide us with your personal information?

If you don't provide us with your personal information, we may not be able to provide you with the information, products or assistance that you are seeking.

3. Sharing with other parties

We only share or disclose this data to operators for the following purposes:

Operators

4. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy.

5. Disclosure practices

We have concluded a data processing agreement with Google.

6. Security

7. Third-party websites

8. Amendments to this privacy statement

9. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. Your rights with respect to personal data:

confirmation of the existence of processing;
access to data;
correction of incomplete, inaccurate, or outdated data;
anonymization, blocking, or deletion of unnecessary, excessive, or processed data in disagreement with the provisions of the General Law for the Protection of Personal Data (LGPD);
portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
deletion of personal data processed with the consent of the holder, except in the cases provided for in art. 16 of the General Law for the Protection of Personal Data (LGPD);
information on public and private entities with which the controller shared data;
information on the possibility of not providing consent and on the consequences of denial.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Privacy Statement.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

10. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the National Data Protection Authority (ANPD):

Autoridade Nacional de Proteção de Dados

Esplanada dos Ministérios,
Bloco C,
2º andar,
CEP 70297-400 - Brasília – DF.
Website

11. Children

12. Contact details

Global Web Systems Sp. z o.o.
000-867 Warszawa al. Jana Pawła II 27
Poland
Website: https://lovematchonline.com
Email: privacy@ex.comlovematchonline.com
Phone number: +48500454500

13. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

💸 Política de Reembolso y Términos

Última actualización: 13 de diciembre de 2025

En LoveMatch Online, la transparencia es importante para nosotros. Entendemos que los temas relacionados con los pagos son muy importantes. A continuación, encontrarás respuestas a las preguntas más frecuentes sobre reembolsos, cancelaciones de suscripciones y reclamaciones.

AVISO IMPORTANTE: Este documento tiene fines informativos y orientativos. Las normas prevalecientes y legalmente vinculantes sobre pagos, reembolsos y cancelaciones de servicios se encuentran en nuestros Términos y Condiciones principales (§ 5, § 10 y § 11).

PREGUNTAS FRECUENTES (FAQ)

1. Sobre la Suscripción Premium (Membresía)

Pregunta: Cancelé mi Suscripción Premium. ¿Recibiré un reembolso por el período no utilizado? Respuesta: No. Cancelar una suscripción significa que estás desactivando su renovación automática para el futuro.

Qué significa esto en la práctica: Tu Suscripción Premium permanecerá activa hasta el final del período que ya has pagado (por ejemplo, hasta fin de mes). Después de esa fecha, tu cuenta volverá al estado gratuito y no te volveremos a cobrar.

Ejemplo: Pagas el día 10 de cada mes. Si cancelas el día 15, tu cuenta premium permanecerá activa hasta el día 10 del mes siguiente. No te cobraremos nuevamente ese día 10.

No ofrecemos reembolsos prorrateados (parciales) por días no utilizados dentro de un período de facturación ya pagado.

Pregunta: Olvidé cancelar mi suscripción y se me cobró. ¿Pueden reembolsarme? Respuesta: No. Nuestro modelo de suscripción se basa en la renovación automática. Esto se indica claramente en el momento de la compra y en nuestros Términos y Condiciones (§ 5). El Usuario es responsable de gestionar su suscripción y cancelarla antes de la próxima fecha de pago si no desea continuar.

2. Sobre la Moneda Virtual (Créditos)

Pregunta: Compré un paquete de Créditos pero cambié de opinión / no los usé. ¿Puedo obtener un reembolso? Respuesta: No. Los Créditos se tratan como un producto digital entregado inmediatamente tras la compra.

De acuerdo con la ley (incluida la ley de consumo de la UE), en el momento de la compra, diste tu consentimiento explícito para la entrega inmediata de los Créditos.

Al hacerlo, como se indica en los Términos y Condiciones (§ 5), renunciaste a tu derecho de desistimiento de 14 días porque el servicio se realizó por completo (los Créditos se añadieron a tu cuenta).

Los Créditos no tienen valor monetario fuera del Servicio y no son reembolsables ni canjeables por efectivo.

3. Sobre el Bloqueo de Cuenta (Ban)

Pregunta: Mi cuenta fue baneada por violar las reglas. ¿Qué pasa con mi dinero (suscripción / Créditos)? Respuesta: Se pierde (se confisca). Si tu cuenta fue bloqueada permanentemente debido a una violación de nuestros Términos y Condiciones o Pautas de la Comunidad (por ejemplo, por publicar contenido ilegal, acoso, fraude o ser menor de edad):

No tienes derecho a ningún reembolso por un período de Suscripción Premium activo ni por los Créditos restantes en tu cuenta.

Esto se indica claramente en nuestros Términos y Condiciones (§ 10). Tratamos esto como una penalización por violar las reglas y como una medida de seguridad contra futuros abusos.

4. Sobre las Reclamaciones (Cuando algo no funciona)

Pregunta: Pagué pero no recibí mi Membresía / Créditos O una función por la que pagué no funciona. Respuesta: Esto es una reclamación, no una solicitud de reembolso, ¡y absolutamente la investigaremos!

Si ocurrió un error técnico de nuestro lado, contáctanos inmediatamente.

¿Cómo presentar una reclamación?

Envía un correo electrónico a: support@lovematchonline.com.
En el asunto, escribe "Complaint" (o "Reclamación").
En el cuerpo del correo, debes incluir:
- Tu nombre de usuario o la dirección de correo electrónico utilizada en el Servicio.
- La fecha exacta y la hora aproximada de la transacción.
- Una descripción del problema (por ejemplo, "Pagué por 1000 Créditos pero nunca los recibí").
- Si es posible, adjunta el comprobante de pago (¡pero por favor oculta datos sensibles como el número completo de tu tarjeta!).

¿Qué sucede después?

Tenemos 14 días para procesar tu reclamación (según el § 11 de los Términos). Si la culpa es nuestra (por ejemplo, un fallo del sistema), solucionaremos el problema inmediatamente (por ejemplo, añadiendo manualmente los Créditos/Membresía).

Pregunta: No estoy de acuerdo con su decisión sobre mi reclamación. ¿Qué puedo hacer? Respuesta: Si eres un consumidor en la Unión Europea y sientes que tu reclamación no se ha resuelto satisfactoriamente, tienes derecho a utilizar la resolución de litigios en línea. Puedes utilizar la plataforma europea ODR (Online Dispute Resolution) disponible en: https://ec.europa.eu/consumers/odr/

⚖️ Política de Derechos de Autor y Abuso (Procedimiento de Retirada / DMCA)

Última actualización: 13 de diciembre de 2025

§ 1. Nuestro Compromiso

LoveMatch Online respeta los derechos de propiedad intelectual y la dignidad personal de los demás. Tomamos muy en serio las violaciones de estos derechos. Nuestro Servicio permite a los Usuarios publicar su propio Contenido, pero no monitoreamos proactivamente todos los materiales cargados en busca de infracciones.

Por lo tanto, hemos implementado este procedimiento de "Notificación y Retirada", que cumple con los estándares internacionales, incluida la Ley de Derechos de Autor de la Era Digital (DMCA) de EE. UU. y regulaciones europeas como la Ley de Servicios Digitales (DSA).

Esta política se aplica a notificaciones relativas a:

a) Infracción de Derechos de Autor (por ejemplo, alguien publicó tu foto o video sin permiso).
b) Violación de Derechos de Publicidad o Privacidad (por ejemplo, alguien publicó tu foto íntima sin consentimiento, es decir, "pornovenganza").
c) Otros contenidos ilegales definidos en nuestros Términos de Servicio.

§ 2. Agente Designado para Notificaciones

Para que tu notificación sea procesada, debe enviarse a nuestro Agente Designado de Derechos de Autor. Las notificaciones enviadas a otras direcciones de correo electrónico (por ejemplo, soporte general) pueden no procesarse de manera oportuna.

Dirección de correo electrónico de nuestro Agente Designado:

dmca@lovematchonline.com

§ 3. Cómo Reportar una Violación (Aviso de Retirada)

Si eres propietario de derechos de autor (o una persona cuyos derechos de imagen fueron violados) o un agente que actúa en su nombre, tu notificación debe presentarse por escrito (vía correo electrónico) e incluir todos los siguientes elementos para ser válida:

Identificación de la Obra: Una descripción y ubicación (enlace) de tu obra original que ha sido infringida. (Si reportas tu foto, proporciona un enlace a tu portafolio, Instagram u otro sitio donde esté publicada).
Identificación de la Infracción en el Servicio: Una URL directa y específica a la página en el Servicio LoveMatch Online donde se encuentra el contenido infractor. (Por ejemplo, un enlace al perfil del Usuario Y un enlace a la foto específica). Simplemente proporcionar un nombre de perfil no es suficiente.
Tu Información de Contacto: Tu nombre completo (o nombre de la empresa), dirección postal, número de teléfono y dirección de correo electrónico.
Declaración de Buena Fe: La siguiente declaración:
"Tengo la creencia de buena fe de que el uso del material de la manera denunciada no está autorizado por el propietario de los derechos de autor, su agente o la ley."
Declaración Bajo Pena de Perjurio: La siguiente declaración:
"Juro, bajo pena de perjurio, que la información en esta notificación es precisa y que soy el propietario de los derechos de autor (o propietario de los derechos de imagen) o estoy autorizado para actuar en nombre del propietario de un derecho exclusivo que presuntamente se ha infringido."
Firma: Tu firma física o electrónica (escribir tu nombre completo al final del correo electrónico es suficiente).

§ 4. Qué Hacemos Después de Recibir una Notificación

Al recibir un aviso de infracción válido, el Administrador de LoveMatch Online:

Procederá a retirar o deshabilitar el acceso al material infractor de inmediato.
Intentará notificar al Usuario que publicó el contenido que este ha sido eliminado (reenviando una copia del aviso, pero anonimizando tus datos personales cuando corresponda).
Para reportes sobre contenido ilegal (por ejemplo, "pornovenganza"), la cuenta del Usuario puede ser eliminada inmediata y permanentemente.

§ 5. Procedimiento de Contranotificación

Si eres un Usuario de LoveMatch Online y crees que tu contenido fue eliminado por error, tienes derecho a presentar una Contranotificación. Esta debe enviarse a nuestro Agente Designado e incluir:

Identificación del contenido eliminado y dónde se encontraba.
Tu información de contacto (nombre, dirección, correo electrónico, teléfono).
Una declaración bajo pena de perjurio de que el material fue eliminado como resultado de un error o identificación errónea.
Una declaración de que consientes la jurisdicción del tribunal de tu distrito judicial y que aceptarás la notificación del proceso de la parte que presentó el aviso original.
Tu firma.

§ 6. Política de Infractores Reincidentes

LoveMatch Online se reserva el derecho de eliminar inmediata y permanentemente la cuenta de cualquier Usuario que se determine que es un "infractor reincidente" (un usuario que ha recibido 3 o más advertencias).

ADVERTENCIA: Tergiversar a sabiendas que el material es infractor (en un Aviso de Retirada) o que fue eliminado por error (en una Contranotificación) es ilegal y puede sujetarte a responsabilidad por daños y honorarios de abogados.

🇪🇺 Política de Cookies (EU)

1. Introduction

2. What are cookies?

3. What are scripts?

4. What is a web beacon?

5. Cookies

6. Placed cookies

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